Delivery, Returns and Cancellation

Delivery, Returns & Cancellation

Delivery

For Australian orders that will fit in a 3 Kg Airbag delivery (usually 2 items) delivery is usually next day to every Australian state capital city and its surrounding metro areas (except Darwin 2 Days) Orders received by 4.00pm (for products which are in stock) will usually be dispatched on the same business day.
Delivery charge for this service is $10.00 ex gst per shipment.
Please contact if you need faster shipping, or special delivery options.

Guarantee & Warranty

All the products on our website are brand new and come with a 1-Year Manufacturer's Warranty against manufacturer's defects from the date of purchase. With years of experience and our strong relatioinships with manufacturers, we Guarantee that products shown on the site as suitable for use with a particular model are 100% compatible, or we will provide a replacement or refund.

Returning Items

If you wish to return an item for any reason, we operate a Back to Base returns policy. Please follow the steps below:

Send an email to , quoting your order reference number (eg PAU12345), the reason you wish to return the item and whether your require a replacement or a refund.
Our Customer Services will then email you with a Returned Merchandise Authorisation (RMA) number.
Please send the item back to us with the RMA number clearly written on the outer packaging to the following address:
```
PSA Returns 
285a Lennox Street 
Richmond 
Victoria 3121 
Australia
```
Once we have received the item from you, we will raise a credit and refund you.

Order Cancellation

For all our products, you have the right to cancel the contract for the purchase of any item within 7 working days of delivery.

If you wish to cancel an order which has not been delivered, please send an email to quoting your Order Reference (eg PAU12345) and the reason for wanting to cancel.
If the product has already been delivered, please write 'Contract Cancellation' on the delivery note (which arrives with the product). Send the product back to us (Securely packaged) along with the delivery note. We must receive it back from you within seven days of the date it was delivered to you.

When returning products we recommend you use a recorded delivery service for your own protection. Returned items must be received in good condition and in their original packaging. Please note that although we will refund the purchase price to you once we receive the item, you are responsible for the costs of delivering and returning the goods back to us.